Dispatcher – PM Shift

Coordinate Operations. Support Drivers. Deliver Reliable Service.

zTrip | North America's Largest Taxi Transportation Provider

zTrip is seeking a motivated and detail-oriented Dispatcher – PM Shift to oversee evening transportation operations and help ensure exceptional service for our customers and drivers. This role serves as the central communication hub during the shift, coordinating trip assignments, monitoring service activity, and responding quickly to changing operational demands.

The ideal candidate is a strong multitasker who thrives in a fast-paced environment, remains calm under pressure, and can make sound decisions that keep transportation services running smoothly and efficiently.

Benefits & Perks

• Competitive Compensation
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Company Match
• Career Advancement Opportunities
• Paid Training
• Stable Full-Time Employment
• Supportive Team Environment

Schedule: PM Shift

Position Summary

The Dispatcher – PM Shift is responsible for managing real-time transportation operations throughout the evening. This position works closely with drivers, customers, and operations leadership to coordinate trip assignments, resolve service issues, monitor fleet activity, and ensure timely and dependable transportation services.

Success in this role requires excellent communication skills, strong situational awareness, and the ability to make informed decisions in a rapidly changing environment.

Responsibilities of a Dispatcher – PM Shift:

Dispatch Operations

• Assign drivers to scheduled and on-demand trips based on location, availability, and service requirements.
• Monitor active rides and fleet movement throughout the shift.
• Adjust assignments and schedules to accommodate service demands and operational changes.
• Ensure adequate fleet coverage across designated service areas.
• Manage trip queues and dispatch workloads to maximize efficiency.
• Respond quickly to delays, scheduling conflicts, and service interruptions.

Driver Communication & Support

• Serve as the primary point of contact for drivers during evening operations.
• Provide assistance with trip assignments, routing questions, and operational concerns.
• Communicate service updates, schedule changes, and important operational information.
• Support drivers in resolving customer service issues and trip-related challenges.
• Escalate significant operational concerns to management when necessary.

Customer Service Coordination

• Address customer inquiries regarding trip status, scheduling, and service concerns.
• Provide accurate and timely updates regarding transportation services.
• Work proactively to resolve service issues and improve customer satisfaction.
• Coordinate with customer support teams to ensure a seamless rider experience.
• Maintain a professional and courteous approach when handling customer interactions.

Fleet Monitoring & Operational Support

• Monitor vehicle availability and service capacity throughout the shift.
• Track operational performance and identify potential service gaps.
• Coordinate with maintenance and operations personnel when fleet-related issues arise.
• Assist in managing high-volume periods, special events, and service disruptions.
• Support operational initiatives aimed at improving efficiency and service delivery.

Administrative Responsibilities

• Maintain accurate dispatch records, communication logs, and trip documentation.
• Complete shift reports and operational summaries as required.
• Update system records and tracking tools with accurate service information.
• Ensure compliance with company procedures and operating standards.
• Assist with additional administrative projects and departmental tasks as assigned.

Qualifications of a Dispatcher – PM Shift:

Preferred Qualifications

• Previous experience in dispatching, transportation, logistics, fleet coordination, customer service, or operations preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities simultaneously.
• Strong problem-solving and decision-making capabilities.
• Comfortable working in a fast-paced, customer-focused environment.
• Experience using dispatch software, scheduling platforms, GPS systems, or transportation management tools is preferred.
• Proficiency with Microsoft Office applications.
• Valid driver's license preferred.

Core Competencies

Successful candidates will demonstrate:

• Exceptional communication and interpersonal skills.
• Sound judgment under pressure.
• Attention to detail and situational awareness.
• Strong multitasking and prioritization abilities.
• A customer-first mindset.
• Ability to remain calm during high-volume operational periods.
• Dependability, accountability, and professionalism.

Why Join zTrip?

• Be an essential part of the team that keeps transportation services operating efficiently.
• Work in a dynamic environment where no two shifts are the same.
• Support professional drivers who serve communities every day.
• Gain valuable experience in transportation and fleet operations.
• Join a growing organization with long-term career opportunities.
• Make a direct impact on customer satisfaction and operational success.

Position Objective

The Dispatcher – PM Shift is responsible for coordinating evening transportation operations by managing trip assignments, supporting drivers, monitoring service performance, and responding to real-time operational challenges. This role helps ensure safe, efficient, and reliable transportation services while contributing to a positive experience for both customers and drivers.